customer experience

Man at Desk

Top 5 Customer Experience Metrics to Grow Your Business

This contributed guest post explains the top 5 Customer Experience Metrics to grow your business, which includes: Monitoring customer engagement, checking your customer effort score, keeping customer acquisition costs low, keeping a close eye on customer satisfaction, and the power of social listening.


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When product supercedes reputation

Today I spent over 3 hours on the phone with Verizon trying to clear up a 4-month disaster-of-an-experience with said company. While on the phone, I grew amazed at my continued desire to be a…