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Man at Desk

Top 5 Customer Experience Metrics to Grow Your Business

This contributed guest post explains the top 5 Customer Experience Metrics to grow your business, which includes: Monitoring customer engagement, checking your customer effort score, keeping customer acquisition costs low, keeping a close eye on customer satisfaction, and the power of social listening.

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3 Alternative Video Strategies for Retailers to Engage Customers Online

Customers expect to be bombarded by dealers with deals and special offers. It’s been the de facto approach for decades. And right now, a pattern interrupt can make all the difference. Here are three alternative video types retailers should keep in mind when creating content: 1) What to Expect Videos; 2) Behind the Scenes Videos; How To Videos.