This post features video highlights from two different dealer interviews at the 2020 NADA Show were we talk about the warranty reimbursement process for long-term sustainability and growth with QB Business Solutions Founder and Owner Lumena Litts.
Tweet Most dealerships know about the warranty reimbursement process available through OEMs, but not all dealerships take advantage of it. Some think it muddies the relationship between the OEM and the dealership, others think it’s…
A mashup of conversations about fixed operations from January through March that reveals how undetected COVID-19 was and how quickly it became the unassuming disruptor that it was. In it we review the online auto parts business of 2019, hear how dealers recruit and develop service technicians, and we see first-hand how dealers are adopting COVID-19 protocols and safety measures.
As we enter into the second full month of a global shutdown, one where the difference between being classified as an essential or non-essential business could mean life or death for many dealerships, one thing is clear – the need to adapt is critical.
Tweet When you’re operating a service and parts department day in and day out, year after year, it can be difficult to see things about your business from an outside perspective. You service vehicles and…
