🎙 Takata Recall Spotlight; Service Plans Management; and more… 💬

Takata Replacement Strategy

You might recall (pun intended) that back 2016 a safety defect in Takata airbags had become exposed, resulting in more than 50 million airbag inflators in 40 million plus cars, SUVs, and pickup trucks from 19 manufacturers to recalled.

The recalls occurred in phases across more than a two-year span, affecting vehicles built as far back as 2001. The NHTSA had urged vehicle owners to take a few simple steps to protect themselves and others from this very serious threat to safety, and auto makers were forced to scramble, not just for PR purposes, but to fix the issues.

About the Airbags

The devices in the airbags used ammonium nitrate to inflate the airbag in the event of a crash, and ammonium nitrate can become unstable over time, leading to inflators that explode with an unexpectedly violent force. Long-term exposure to high heat and humidity was causing some of these air bags to explode when deployed, causing injuries and deaths.

One manufacturer, Honda, took action ahead of NHTSA’s planned expansion date in late December 2018, because it had already made significant progress with existing recall repairs, with a 77.7 percent recall completion rate by Sept. 14, 2018. Honda said there is a “sufficient supply” of replacement parts to issue the recalls now.

Replacement Strategy – Conversation with Tony Gomes, AVP, Honda Americas.

Can you imagine the orchestrated effort behind all this for Honda and the other manufacturers?

To talk with us about this, we welcome Tony Gomes, Assistant Vice President of Parts, Service, and Technical at Honda Americas. Tony and his team led the charge with this recall replacement at Honda, and Tony is scheduled to share his story next month at the Automotive Warranty Management Summit in Dearborn, Michigan October 22nd.

Service Plans Management – Conversation with Ashok Kartham, Founder & CEO Mize

Also on the show this week we welcome Ashok Kartham, Founder & CEO of Mize, which enables durable goods companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, field service, and maintenance to improve customer satisfaction and retention.

Kartham joins us to talk about the connected customer experience through warranty and service, and enlisting your service technicians in proactive business growth.

Service Technicians are often viewed as brand ambassadors and trusted advisors by their customers. Due to this status, many Durable Product Manufacturers and Service Providers attempt to enlist their service technicians in the business development and revenue generation process. These initiatives can be highly successful when implemented correctly. And it requires that companies who pursue this type of initiative understand the potential hurdles they will encounter and how to overcome them.

Wednesday September 18th at 2 pm Central (US & Canada)

About the Show

The Mobility Tech & Connectivity Show is a live weekly webcast that explores, people, ideas, and technologies that influence how we are connected and the way we get around. The show is streamed live on YouTube and then featured on the AutoConverse Mobility Tech & Connectivity Podcast.

Other News Items…

Ford agrees to sell Canvas to Fair, bowing out of vehicle subscriptions.

Ford Motor Co. is getting out of the vehicle subscription business.

The automaker’s finance arm Thursday said it has agreed to sell Canvas, a subscription platform it acquired in 2016, to Fair, a startup led by former TrueCar CEO Scott Painter. Terms of the deal were undisclosed.

With Canvas, the Ford and Lincoln brands had been piloting subscription services in Los Angeles, San Francisco and Dallas. Customers could choose from a number of leased vehicles for a monthly fee starting at $400, which covered mileage, insurance, warranty, maintenance and roadside assistance.

The sale of Canvas is the latest example of the industry resetting its expectation on subscription services, which initially were met with much hype and excitement.

[Learn More…]

Cox Automotive Invests $350M In Electric Car Maker Rivian.

Electric vehicle automaker Rivian has announced it received a $350 million investment from Cox Automotive, a global car services company, according to a report.

The companies said in a statement that in addition to the investment, they will both “explore partnership opportunities in service operations, logistics and digital retailing.”

Rivian Founder and CEO RJ Scaringe said the partnership should boost the company’s ability to bring services to customers.

[Learn More…]

Daimler Mobility expands ePayment Service. Plus…

Daimler Mobility is integrating its ePayment service, Mercedes pay, into Mercedes-Benz vehicles, the company announced at the International Automobile Exhibition in Frankfurt. The service will allow Mercedes-Benz owners to pay for parking, gas and Mercedes-provided services through the multimedia system MBUX.

Mercedes-Benz owners will be able to pay for or renew services such as navigation, DAB+ digital radio and smartphone integration in more than 30 countries, according to a company release.

[Continue Reading…]

About the Author

Ryan G
Ryan Gerardi is Chief Editor of AutoConverse Magazine and Executive Producer and Host of the AutoConverse Podcast and Live Weekly Broadcast. He is also Founder & CEO of AutoConversion with nearly 20 years experience in the automotive industry. Ryan concentrates his efforts today on exploring people, ideas, and technologies related to how we get around and how we are connected.